Effective Date: 10/2/2025
Sonawaves LLC (“Sonawaves,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you use our website (sonawaves.com), client portal, subdomains, and related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Name, email address, phone number, organization, and other contact details when you register for an account, request a consultation, or fill out a form.
- Login credentials and membership details when accessing downloads or the customer portal.
- Payment and billing information when purchasing services.
b. Information Collected Automatically
- Log data such as IP address, browser type, operating system, and usage data when you visit our site.
- Cookies and similar technologies that help us remember your preferences and improve your experience.
c. Information from Third-Party Integrations
- Information collected through Zoho apps and related services integrated into sonawaves.com, including CRM, forms, and scheduling tools.
- If you log in or interact with the customer portal, we may receive information stored in those systems.
2. How We Use Information
We use your information to:
- Provide access to our Services, including downloads, membership features, and customer portal.
- Communicate with you about projects, resources, or support requests.
- Process payments, invoices, and account management.
- Improve our website, offerings, and user experience.
- Send newsletters, updates, or marketing communications (you may opt out at any time).
- Comply with legal obligations and enforce our terms.
3. How We Share Information
We do not sell your personal information. We may share information only in these situations:
- Service Providers: With trusted third parties, such as Zoho, that help us deliver Services. These providers are bound by contracts to protect your data.
- Legal Requirements: If required by law, subpoena, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to membership or portal areas.
- Analyze traffic and usage patterns.
- Customize content and improve performance.
You may adjust your browser settings to block or delete cookies, but this may affect your ability to use certain features.
5. Your Rights and Controls
Depending on your state of residence, you may have certain rights under U.S. privacy laws (including CCPA, CPA, VCDPA, and others), such as the right to:
- Access, update, or delete your personal information.
- Opt out of receiving marketing communications.
- Restrict or object to certain processing of your data.
- Request a copy of your information in a portable format.
You may exercise these rights by contacting us at [Insert Contact Email].
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. While no method of transmission over the internet is completely secure, we strive to protect your data.
We retain personal information for as long as needed to provide our Services or as required by law.
7. Membership and Customer Portal
- Access to downloads and certain resources requires a registered membership account.
- Our client portal is integrated with Zoho and linked under the main domain (sonawaves.com/login). Use of the portal is subject to this Privacy Policy and Zoho’s applicable policies.
- Subdomains that previously hosted Zoho services are being consolidated under sonawaves.com to provide consistent privacy and security standards.
8. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will post a notice on our website and update the “Effective Date.”
10. Contact Us
If you have questions or requests about this Privacy Policy, please contact us:
Sonawaves LLC
925 South Church Street, Suite B200-134, Murfreesboro, TN 37130
info@sonawaves.com
(615) 931-0034
