Sonawaves | Architectural Acoustics | AVL Design
Effective Date: 10/2/2025
Welcome to Sonawaves LLC (“Sonawaves,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access and use of our website (sonawaves.com), membership areas, client portal, downloads, and related services (collectively, the “Services”).
By creating an account, accessing downloads, or using our Services, you agree to these Terms. If you do not agree, please discontinue use.
You must be at least 18 years old (or the age of majority in your jurisdiction) to register for an account or use our Services.
By registering, you represent that the information you provide is accurate and complete.
Certain features (including downloads and the customer portal) require a membership account.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Notify us immediately of any unauthorized use of your account.
You agree to use our Services only for lawful purposes and in compliance with these Terms. You must not:
Copy, distribute, or resell resources or downloads without written permission.
Attempt to gain unauthorized access to our systems or interfere with site functionality.
Upload, transmit, or share content that violates intellectual property rights, privacy, or applicable laws.
We reserve the right to suspend or terminate your access for violations of these Terms.
Some Services may require payment (e.g., access to resources, consulting packages). Fees and billing terms will be presented at the time of purchase.
Payments are processed securely through third-party providers (e.g., Zoho, Stripe, or other integrations).
All sales are final unless otherwise stated in a written service agreement.
All content, materials, designs, logos, trademarks, downloads, and documentation provided through the Services are owned by Sonawaves LLC or its licensors.
You are granted a limited, non-transferable license to access and use materials solely for personal or organizational use, in connection with the Services.
You may not reproduce, modify, or redistribute content without prior written permission.
Our Services integrate with Zoho and other third-party platforms for CRM, scheduling, and portal access. Use of those services may also be governed by their own terms.
Sonawaves is not responsible for the availability, accuracy, or practices of third-party services.
The Services are provided “as is” and “as available.”
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Sonawaves disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose and non-infringement.
To the maximum extent allowed by law:
Sonawaves shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Services.
Our total liability for any claim will not exceed the amount paid by you for the Services in the six (6) months prior to the claim.
We may suspend or terminate your account at any time if you violate these Terms or engage in conduct harmful to Sonawaves or other users.
You may stop using the Services at any time by deactivating your account.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Any disputes shall be resolved in the state or federal courts located in [Insert County], Tennessee.
We may update these Terms from time to time. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the Services after updates means you accept the revised Terms.
For questions about these Terms, contact us at:
Sonawaves LLC
925 South Church Street, B200-134, Murfreesboro, TN 37130
info@sonawaves.com
(615) 931-0034
Effective Date: 10/2/2025
Sonawaves LLC (“Sonawaves,” “we,” “our,” or “us”) values transparency and customer satisfaction. This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled for Services provided through sonawaves.com, our membership portal, and related integrations.
Consulting, design, and project-based services are billed under written agreements or proposals.
Once work has begun, fees paid are non-refundable, except as expressly provided in the applicable agreement.
If a project is canceled by the client before work begins, any retainer or deposit may be refunded at Sonawaves’ sole discretion, minus reasonable administrative costs.
Membership fees, subscriptions, and paid downloads are non-refundable once access has been granted.
If you cancel your membership, you will retain access until the end of your current billing cycle, and no partial refunds will be issued.
For workshops, training events, or seminars hosted by Sonawaves:
Cancellations received at least 14 days before the event may be eligible for a full refund.
Cancellations received within 7–13 days may be eligible for a 50% refund.
Cancellations within 7 days of the event are non-refundable.
If Sonawaves cancels an event, all registrants will receive a full refund.
We reserve the right to cancel or reschedule Services for any reason, including circumstances beyond our control. In such cases:
We will notify affected users promptly.
Refunds or credits may be offered depending on the circumstances.
To request a refund or cancel a subscription, please contact us at:
Email: info@sonawaves.com
Mail: 925 South Church Street, B200-134, Murfreesboro, TN 37130
Phone: (615) 931-0034
Refunds, if approved, will be processed to your original payment method within 7–10 business days.
Custom-built digital tools, reports, or tailored deliverables are non-refundable once delivered.
Third-party fees (e.g., Zoho, payment processors, or event partners) may be subject to their own refund policies.
We may revise this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”